Back to GuidesYou can check the status of your design requests and manage each one throughout the design process.
Review a design request
Click Design Requests in the top navigation, then select the request you'd like to review.
Every design request has its own unique Design Request Number. When contacting Support about a specific request, please include this number if you can — it helps us find your request much faster.
Check the request status
Check the current status in the Status column, or open the request details for more information.
The status updates as your request moves through the design process.
Edit a request
Once a design request has been submitted, its details can't currently be edited directly.
If something needs to change, please use the Messages section on the request details page to share the update with your Design Partner. They'll review it and let you know whether the change can be made.
Cancel a request
You can cancel a design request any time before a Design Partner is assigned.
On the request details page, click Cancel under Current Status.
Once a Design Partner is assigned, the request can no longer be canceled.
Request rework
When your request reaches** Review**, please review the submitted design result.
If changes are needed, select Request Rework and describe what you'd like changed as clearly as you can — the more specific, the better your Design Partner can meet your expectations.
FAQ
What should I do if a Design Partner isn't assigned right away?
Design partners are generally assigned within one hour. If a design partner has not been assigned after one hour, or if you have a time-sensitive request, please contact the viahlink.com Support.
Where can I find my Design Request Number?
Go to Design Requests, select the request, and you'll find the Design Request Number in the request details.
Can I edit or delete a message I sent to the Partner?
Yes — you're welcome to edit or delete any message you've sent.
What happens after I request rework?
Your Design Partner will review your feedback and get started on the revisions. Once the updated result is submitted, you can review it again and request additional rework if needed.
What should I include when requesting rework?
Please describe the requested changes and any specific requirements in as much detail as possible. Including the location of the changes, design elements, and reference materials will help us reflect your requests more accurately. For any additional details or questions, you can communicate directly with the designer through the chat.
Can I communicate with the Partner while the request is in progress?
Yes — you can chat anytime through the Chat section on the request details page. For important instructions or changes, we'd recommend keeping them there so they're easy to reference later.
Can I view the design results of a completed request again?
Of course — go to Design Requests, select the completed request, and you'll find the details and design files right there.
Is there a limit to how many times I can request rework?
There's no set limit, but providing clear and specific feedback each time helps your Design Partner understand your needs and keeps the process moving smoothly.