Back to GuidesNeed help, or couldn't find your answer in the Help Center? Please reach out to viahlink.com Support — we're glad to help, whether it's your first question or a follow-up after checking a guide or FAQ.
Include your Design Request Number
If your question is about a specific design request, please include the Design Request Number whenever possible. It helps our team find your request much faster.
Describe the issue
Please share what happened and any relevant details — the more context, the faster we can help.
Attach a screenshot
If a screenshot would help explain the issue, feel free to attach one.
Reach out to us
Please contact us at the Support email address listed in the viahlink.com Help Center. (yj.janice.lee@gmail.com)
Our team will review your inquiry and get back to you as soon as we can. Response times may vary depending on inquiry volume, but we'll do our best to help quickly.
FAQ
Can I include more than one issue in a single inquiry?
For faster handling, we'd recommend sending a separate inquiry for each issue or design request, especially if they're unrelated to each other.
Where will I receive your reply?
We'll reply to the email address you used to contact us, so please keep an eye on your inbox — and it's always worth checking your spam folder too, just in case.